Cancellation, Return & Refund Policy
My Package Is Damaged On Delivery
In the unlikely event that your package is damaged, please carefully follow our returns process to minimise any delays:
1. Contact our customer support through customer@dimoohome.co.uk with your order number.
2. Send us a clear picture of the outer packaging, including any damages.
3. You must make sure you contact us within the warranty period of 30 days.
Possible solutions:
If damage is present, Dimoohome will dispatch a new item immediately.
I Have Received An Incorrect Item Or Items Are Missing
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our returns process to minimise any delays:
1. Contact our customer support through customer@dimoohome.co.uk with your order number.
2. Send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
3. You must make sure you contact us within the warranty period of 30 days.
Possible solutions:
- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Dimoohome will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
Return Conditions
1. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
2. Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged on delivery.
Return Address
330 44A Werrington Road, Stoke-on-Trent，Staffordshire, United Kingdom, ST2 9AF
I Would Like To Cancel My Order
Orders can be cancelled within 24 hours of being placed.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, please contact us immediately via email at customer@dimoohome.co.uk. within 24 hours. if the order has already been processed, we would be unable to carry out the cancellation request.
Warranty Exemption
1.Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
2.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
3.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.